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    LinkedIn Live: The Evolution of Experience Management with XLAs

    2 MIN | August 8, 2022 | Weston Morris

    ​As companies increase their focus on fostering an experience-driven work culture, they must also shift their approach to measuring and improving employee experience. Relying solely on service-level agreements (SLAs) – even when paired with an experience-level agreement (XLA) – is no longer sufficient in such a competitive and ever-evolving market.

    Suresh GP of TaUB Solutions welcomes guest speaker Weston Morris, Unisys director of global strategy for Digital Workplace Solutions, to introduce the next iteration of XLAs: XLA 2.0. They discuss the importance of XLAs to creating successful experience management programs, specifically:

    • What is an XLA?
    • What is an XMO?
    • The myths around XLAs and experience management
    • How to measure digital employee experience
    • Practical use cases of implementing XLA 1.0 and 2.0
    • The XLA certification journey

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